Back to the future: Meet the hotel guest of 2020

It is the year 2020. The past twelve years have been a flurry of development in the areas of design, nanotechnology, robotics, medicine, the internet, security and law. Contrary to popular opinion, the hotel industry has not been slow on the uptake. It’s been the decade of hospitality renaissance. A coming of age, an evolution of service as it should be…and a tribute to true personalization. Here’s a look at the hotel guest experience in the year 2020 and how guests have helped the industry become truly magnificent:

18/08/2008 - Íntegra AQUI.

JJ fez o exercício que todos nós, hoteleiros, deveríamos fazer pelo menos duas vezes por ano: como será o hóspede padrão daqui a dez (12 ou 15) anos? As respostas para esta pergunta sempre são interessantes e estimulam muitas discussões e debates.